Our Commitment to Health, Safety & Security

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Our Commitment to Health, Safety & Security

Covid-19 SOP

Swosti Group of Hotels’ highest priority is the health, safety and security of our guests, employees and business partners worldwide.

In response to the recent development of the COVID-19 pandemic, we continue to follow the latest advisory and recommendations from the World Health Organization (WHO) and Ministry of Health & Family Welfare. We are closely monitoring the novel coronavirus (COVID-19) updates from the WHO and from State & Central Government.

The Odisha Govt. has made it mandatory for people coming to the state will have to produce an RT-PCR negative report obtained within 72 hours of the entry or the final vaccination certificate w.e.f 12th April 2021.

In light of the current situation, Swosti Grand Bhubaneswar & Gopalpur Palm Resort are already operational. Swosti Chilika Resort will re-open on 1st Sept. 2020 whereas Swosti Premium Bhubaneswar on 1st Oct. 2020 respectively. Restaurants are open for in-house guests, take way & home delivery food to maintain social distancing. Staffs included will also maintain hygiene, hand sanitizer, masks & gloves. We request you to check with the team at the hotel for further details.

Our Cancellation Policy :

We would like to reassure you about any travel plans you may have with us, because we are committed to full flexibility with booking terms and conditions. We have adjusted our policies accordingly. To enhance our support & facilities to our esteemed guests against any reservations currently being held for travel dates till 30th September, 2020, you may choose to cancel these with no penalties. If you have paid booking deposits, you may choose to either hold them with us for future travel until 31st December, 2020 or ask for a refund. Guests must cancel the booking or contact us at least 24 hours before their stay dates for the waiver.

For amendments and/or cancellation of existing bookings made directly with swosti Group of Hotels & Resorts, please write to us at [email protected] or call our central reservation team on 18001231414 / 06746611111 / 9337476478

For existing bookings made via any 3rd party travel companies, we request you to contact your respective travel agency, travel planner or online travel agency for assistance with your amendment and cancellation requests. For reservations made as part of a group booking, please contact your booker/organizer.

Precautionary Measures

We Love to Care - with a deep sense of care and commitment for the individuality of guests, extra measures have been implemented at all our hotels to ensure the health and safety of all individuals.

The precautionary health & hygiene measures across our hotels are based on instructions received from the Ministry of Health and Family Welfare on the guidelines for prevention of transmission & disinfection of Hotels against the COVID-19 virus.

  • Training at all Our Hotels to sensitise guests to the protocol prescribed by Government of India for personal health & hygiene during COVID 19.
  • Past travel records within the last 14 days are obtained from each check-in guests for record.
  • Hotels are measuring body temperatures of all guests, associates, vendors & staffs using digital thermal scanners.
  • Repeated surface cleaning and sanitization of all areas, including increased access to alcohol-based hand sanitizers at public areas (Reception, Lobby, Restaurants, Conference Areas, Business centre, Gym, Swimming Pool, Lifts, Walls, Switches, etc.)
  • Provide surgical masks to guests, approved by doctors if they develop respiratory symptoms & also has facilities of doctor on call or shifting of guest to the nearest medical for quick action in such cases.
  • All our dining outlets' table arrangements has been adjusted to 1m distance from each other.
  • Maximum of 1 person will be allowed per table during dining process post lockdown.
  • All tableware including salt & pepper shakers, toothpick holders, sugar container, tent card holders, menus and bill folders are dis-infected and sanitized on regular intervals.
  • All crockery and utensils used at the buffet counters, including tongs, spoons and under liner are changed and sanitized every 30 minutes.
  • Dining tables and chairs are sanitized with disinfectant approved by WHO before serving new guests, so guests can find a pleasant and safe dining experience at all restaurants.
  • Vehicles used for guests & staffs are being dis-infected & sanitized on regular intervals & only one guest per vehicle is being allowed to travel.
  • Our team is well-prepared and is dedicated to uphold the cleanliness of Our Hotels. Swosti Group looks forward to welcoming guests to Odisha & have a safe yet memorable.


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